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Cancellation & Refund Policy

Cancellation Policy

The Cancellation policy of Spark Of Lights Education Private Limited is as follows:

  1. There is no cancellation of orders placed on products like E-Books, PDFs, audio-visual material, etc. if purchased under Instant Electronic Delivery / Instant Downloads. No refund is made for such purchases.
  2. No cancellations are entertained for those products that the www.sparkoflights.com.au marketing team has advertised on special occasions like Sale, discount or any such offers etc. These are limited occasion offers and therefore cancellations are not possible.

Refund Policy

We serve quality of services that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our services with this special guarantee. To request a refund, simply contact us with your service details within twenty (20) days of your purchase. Please include your order / application number and tell us proof and proper reason why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full.

Request for refund is accepted for below reason only
  1. No service delivered. In case of Target Programmes, when you are not given access to documents / system / Learning Management System.
  2. Your purchase of e-books or software or hard copy material does not meet your requirements. (For missing partial requirements, you can ask for revision, the support team will provide you quick support for revised work. But a refund won’t be considered.)
  3. Refunds can’t proceed without proper proof and reason. The customer who has an issue in purchase, must write an email with proper proof of bad print or poor service issues.

Request for refund can’t be accepted for below reasons:

  1. No refunds for change of mind.
  2. No refunds for workshops or webinars if you are unable to attend them.